Digital Support Analyst

Department: PMO and Business Operations

This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Temporary full-time from 09/30/2024 to 10/01/2025 

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 

 SuccessFactors: Career Opportunities (sapsf.com) 

General Purpose

Computing and Communications Services (CCS) is the central IT department at the University of Guelph, providing core IT services and technology solutions to the U of G community.  CCS has a progressive organizational culture, including a strong learning and development focus, and is committed to its Core Values: Service Culture, Integrity, Individual Leadership, Teamwork, Agility, and Communication.

The Digital Transformation and Innovation team is looking for an energetic individual who will support the University’s digital innovation projects, including wayfinding, campus digital tours, occupancy sensing, digital signage and Teams rooms.  The Digital Support Analyst will be responsible for project and vendor management, client engagement, and technical implementations. 

Duties and Responsibilities

• Business Analysis, U of G Partner Collaborations
  • Lead and collaborate with stakeholders across campus to gather information to establish detailed solution requirements
  • Analyze, determine and develop workflows and create standard operating procedures
  • Ensure strong security and privacy practices are adhered to in the implementation of technology
  • Work with campus partners to develop integration with other systems
• Project Management, Solution Implementation, Testing, Training
  • Lead the project life cycle, ensuring project objectives and deliverables are well defined and developed
  • Lead, develop, and execute on plans to deliver solutions
  • Prepare and execute on communication and marketing plans
  • Determine usability of testing criteria and testing focus group and adjust if required
  • Develop and conduct training sessions
• Vendor Management
  • Engage with vendors to ensure smooth implementation of solutions
  • Ensure vendor meets deliverables, including time, scope and cost
  • Work with vendors to develop necessary integrations
  • Develop ongoing support models with vendors
• Solution Ongoing Support
  • Determine, develop and document the required ongoing support model to ensure ongoing sustainable support of implemented solutions
  • Coordinate with on-campus partners around major construction/renovation of core mapping change requirements and ensure SOPs are followed
  • Provide sustainable training for newly implemented services

Requirements

• An undergraduate degree preferably in Computer Science, Engineering or Business Administration along with three (3) years of related experience. An equivalent combination of relevant education and experience may be considered
• Superior communication and relationship building skills
• Strong problem solving and organizational skills
• Proven ability to make decisions using integrity and sound judgement
• Ability to organize, create and edit documents for flow and accuracy of information
• Demonstrated ability to prioritize work and to collaborate with others in a team environment
• Proficient in Word, Excel, PowerPoint and other core standard applications on campus
• Knowledge and understanding of university policies and procedures would be considered an asset

This position involves elements that must be performed on-campus as well as elements that can be conducted remotely. More information regarding the flexible work policy can be found here: 520 Flexible Work Arrangements (Non-Academic Staff) | Human Resources (uoguelph.ca).

Why choose the University of Guelph

• Comprehensive Extended Health Care Benefits: Immediate enrollment in extended health to cover yourself and your family.
• Time off: Strong vacation allocation, floater days, and paid time off during the December closure to ensure that you are at your best.
• Wellness: In addition to extensive wellness programming, the University offers a yearly flexible spending credit that can be allocated to any of the following: Health Spending, Wellness or Professional Development.
• Learning & Development: Learning and development curriculum and other professional growth opportunities.
• On-campus Activities: Discounts on food and apparel, fitness programming, access to networking events and team building opportunities.
• Improve Life: Work that directly impacts a brighter future by turning knowledge into action.

Kindly ensure a comprehensive application by submitting both a cover letter and attaching your resume when applying for the position.

Employee Type: Temporary 
Position Number: 10911567 
Classification: P&M FT- Band 04    
Professional/Managerial Salary Bands 

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:   09/16/2024  
Closing Date:  09/23/2024