Service Assistant

Department: Student Wellness Services
Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from 09/02/2025 to 04/30/2026

25 hours per week: Monday to Thursday 3:30 PM - 8:30 PM and Friday 12:30 PM - 5:30 PM

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
Career Opportunities (sapsf.com)

General Purpose

Reporting to the Operations Supervisor, this position supports the integrated front desks of Student Wellness Services, including the Health and Performance Centre and the main reception. The initial assignment for this role will be in the Health and Performance Centre. The incumbent serves as the first point of contact for students, staff, faculty, parents, off-campus healthcare providers, colleagues from other educational institutions, and the general public regarding the services offered by the department.

Duties and Responsibilities

As the central hub of daily operations, the Service Assistants:

• Respond to inquiries and assist clients seeking services,
• Schedule appointments using electronic medical record programs,
• Receive and process paperwork and address questions,
• Facilitate access to services that require a referral,
• Manage a large volume of information that supports the functioning of more than 20 professionals across multiple disciplines,
• Diligently follow guidelines set by the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection of Privacy Act (FIPPA)

Many of our clients are facing difficult health and wellness issues, requiring the Service Assistants to listen compassionately, determine which services are needed, and accurately convey complex information to medical practitioners.

The ability to multitask and prioritize, handle frequent interruptions, accurately track detailed information, and work effectively in a fast-paced environment is imperative to the effective operation of this area.  In addition, flexibility is essential as the procedures used by the front desk frequently change and adapt to meet the evolving priorities of student and staff clientele throughout the University’s 12-week semester.

Finally, the Service Assistants ensure that routine clerical support is maintained at a high standard, including opening and closing the office area, answering phones and email, filing, distributing mail, photocopying, faxing, word processing, data input, billing and receiving payments, scanning, and maintaining electronic files, etc.

Requirements

• One year Community College (Health Office Administration Certificate preferred), along with six months experience in a health profession setting. A combination of experience and post-secondary education may be considered.
• Knowledge of electronic medical billing and scheduling systems
• Excellent interpersonal and communication skills
• Experience working with people dealing with a range of health-related issues, including mental health; ability to set priorities and organize time effectively. 
• Excellent skills with computer software (such as Input Health) are required.
• Additional requirements include: being a team player and demonstration of a positive attitude; expertise in accessible customer service; and understanding of complexities surrounding privacy and confidentiality.

Hours of Work: 25 Hours per week. Monday – Thursday 3:30 PM – 8:30 PM, Friday 12:30 PM – 5:30 PM

Employee Type: Temporary 
Position Number: 10911324 
Classification: USW, Local 4120 Salary: Band 3  
USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 07/24/2025  
Closing Date: 07/31/2025