Learner Success Advisor Assistant - Repost

Department: OpenEd Directorate
Temporary part-time from 05/20/2025 to 04/30/2026 
(Less than 24 hours a week)

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
Career Opportunities (sapsf.com) 

General Purpose

The School of Continuing Studies at the University of Guelph delivers and supports a range of in-demand and on-trend non-degree programming to serve the current and emerging needs of our internal and external communities, industries and partners.  Through our programs and services, we share the expertise of the University of Guelph beyond the university’s boundaries to help build healthy, thriving and sustainable communities in the rapidly evolving context of our region. We are a revenue generating business unit within the university.

As leaders in lifelong learning and professional development, we create innovative and relevant learning experiences that meet the personal, professional and career learning needs of local and international audiences. We are guided by learner-centred principles that are reflected in our diverse programs and rich learning experiences for lifelong learners. We strategically integrate pedagogy with education technology in the design, development and delivery of our programs to provide engaging, efficient and accessible learning.

Duties and Responsibilities

Reporting to the Learner Success Advisor, the Learner Success Advisor Assistant (LSAA) provides administrative support to the School’s Learner Advising office. The LSAA helps to ensure smooth day-to-day operations of the advising office by managing incoming emails and phone calls, triaging students’ needs, arranging appointments with the Learner Success Advisor and communicating University policies, rules and regulations to prospective and enrolled learners. The LSAA assists the Learner Success Advisor with regular advising-related tasks, such as assisting students with course selection, drafting confirmation of enrollment letters, submitting final grades, and maintaining confidential student records.

Requirements

The university recognizes that no one individual will have the following skills and experience in equal measure, but the qualifications below will be used to assess candidates:

• A 2-year community college diploma and a minimum of 6 months of experience in a similar administrative role
• Excellent written and oral communication skills demonstrated by previous customer service experience
• Exceptional organizational skills with an ability to multitask
• Ability to work independently and take initiative
• Ability to prioritize duties in response to student requirements, with frequent interruptions 
• An ability to use tact and discretion in all communications with learners and their families
• Proficient in MS Word, Excel, and Outlook, knowledge of Modern Campus Extended Education (formerly Destiny), Colleague and WebAdvisor are considered an asset
• Previous experience with the University of Guelph as a student or in a student-facing role is considered an asset

Employee Type: Temporary  
Hourly rate: $26.17 - $29.24 per hour

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:06/20/2025 
Close Date: 06/27/2025