Learner Services Coordinator

Department: Administration
Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
Career Opportunities (sapsf.com)

General Purpose

The School of Continuing Studies delivers and supports a range of in-demand and on-trend non-degree programming to serve the current and emerging needs of our internal and external communities, industries and partners. Through our programs and services we share the expertise of the University of Guelph beyond the university’s boundaries to help build healthy, thriving and sustainable communities in the rapidly evolving context of our region. As leaders in lifelong learning and professional development, we create innovative and relevant learning experiences that meet the personal, professional and career learning needs of local and international audiences. We are guided by learner-centred principles that are reflected in our diverse programs and rich learning experiences for lifelong learners. We strategically integrate pedagogy with education technology in the design, development and delivery of our programs to provide engaging, efficient and accessible learning. 

Duties and Responsibilities

Reporting to the Manager, Learner Services, the Learner Services Coordinator (LSC) is a frontline member of the Learner Services team. The LSC is the first point of contact for prospective and current students, as well as external stakeholders (instructors, faculty, partner organizations), for questions, problems and information.  The LSC is required to work in the office for the majority of the work week. The LSC effectively and efficiently supports learners at all stages of their learner journey, from awareness to completion and beyond, with a particular emphasis on the awareness and enrolment steps of their journey. The LSC effectively supports the customer service and operational needs of the School and contributes to its success as a revenue generating enterprise within the university.  

Requirements

The successful candidate will have a 2-year community college diploma in a field such as business administration or similar, and possess the following skills and experience:

• At least 2 years of experience working with confidential information in a student information system, or similar
• Experience providing quality client service and proven problem-solving skills.
• Experience in and/or understanding of a learner-centred service culture and a revenue-generating enterprise environment
• Experience working on a collaborative team and functions constructively within a team environment
• Demonstrated skills in customer service/public relations.
• Demonstrated skills in written and oral communication.
• Time management and organizational skills and the ability to prioritize.
• Able to focus on detail.
• Proven technical skills in the Microsoft Office suite of applications.
• Experience with a student information system (Modern Campus Extended Education preferred) and a learning management system (D2L Brightspace preferred).
• Financial literacy and comfortable handing financial transactions.
• Interpersonal skills to work with students and colleagues from a wide variety of backgrounds.
• Ability to work well under pressure during peak periods and in an environment where many things are happening at once, all requiring immediate attention.

Employee Type: Regular 
Position Number: 10056004 
Classification: USW, Local 4120 Salary: Band 4  
USW Local 4120 Wage Grid

*Tentative evaluation; subject to final review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 06/06/2025  
Closing Date: 06/13/2025