HRMS Training and Communications Specialist

Department: HR Systems Data and Payroll
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Temporary full-time from 11/10/2025 to 06/30/2026 

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
Career Opportunities (sapsf.com)

General Purpose

The University of Guelph is seeking an HRMS Training & Communications Specialist to support the implementation of SAP SuccessFactors as part of a larger HR technology transformation initiative. Reporting to the HR Business Lead, the Human Resources Management System (HRMS) Training & Communications Specialist will be responsible for supporting the learning and communication deliverables of the HRMS project. 

This project is an exciting, yet complex, implementation of a cloud-based solution replacing HR legacy systems.  Successful implementation will enable the organization to realize multiple benefits through improved data, automation of manual based tasks, harmonization of business processes, and enhanced reporting capabilities.  This role will play a crucial part in ensuring a smooth transition by assessing the impact of the new system, designing an effective learning strategy, and developing comprehensive training materials. The HRMS System Training & Communications Specialist will also be responsible for delivering engaging training sessions and providing post-implementation support.

Duties and Responsibilities

The role you will play:

1. Impact assessment and training strategy:

• Assess the impact of the new HR modules on various stakeholder groups.
• Develop a learning and training strategy to facilitate a smooth transition for users.
• Recommend suitable training methods, including (but not limited to) virtual sessions, instructor-led training, and self-paced learning resources.
  

2. Training and support development:

• Design and develop training materials such as user guides, quick reference sheets, e-learning modules, and video tutorials.
• Develop user procedures and job aids to support end users.
• Collaborate with HR, IT, and other university stakeholders to ensure training content aligns with business processes and system functionality.
  

3. Training delivery and facilitation:

• Conduct virtual and in-person training workshops tailored to different audiences, including HR professionals, administrative teams, staff, and faculty.
• Ensure learning is interactive, engaging, and aligned with adult learning principles.
• Provide one-on-one coaching and support to users as needed.
  

4. Organization change management:

• Provide support for change management activities for the project.
• Actively listen for stakeholder concerns when participating in stakeholder workshops.
• Incorporate change management principles into learning and communication content.
  

5. Post-launch support and continuous improvement:

• Serve as a point of contact for training-related inquiries post-implementation.
• Gather feedback from end users and update training materials as needed.
• Identify opportunities to enhance system adoption and usability.
  

Requirements

What skills enable success:

• Undergraduate degree in Adult Education or a related field, with at least two (2) years related experience or an equivalent combination of relevant education and experience. 
• A strong understanding of adult education/learning theories, along with the ability to effectively deliver materials to a variety of stakeholders.
• Excellent oral and written communication skills.
• Demonstrated experience engaging and collaborating with subject matter experts and stakeholders from all levels of an organization. 
• Experience with facilitating workshops, both in person and in a virtual environment.
• Experience creating communication content for multiple stakeholders.
• Strong organizational and time management skills.
• Proven ability to manage multiple concurrent deliverables in tight timelines.
• Results/solution oriented.
• Advanced skills in Microsoft Office Suite, particularly Word and PowerPoint.
• Experience working with video editing software e.g., Camtasia, etc.
• Experience working with and managing website content, e.g., SharePoint.
• Excellent stakeholder management, problem-solving, and communication skills.
• Proficiency in project management principles and methodologies.

Other desired skills:

• Functional knowledge of HR business practices as well as knowledge of Organizational Change Management practices.
• Experience with HR platforms, such as SuccessFactors, Workday, Oracle or others.
• Experience in higher education or public sector environments.
• Experience working in a unionized environment.
  

This is a hybrid/remote work arrangement. Candidates must be available for occasional on-site training sessions at the University of Guelph.  If you are a learning professional with a passion for enabling technology adoption and driving successful system implementations, we invite you to apply for this exciting opportunity!

Employee Type: Temporary 
Position Number: 10060950 
Classification: P&M FT- Band 03    
Professional/Managerial Salary Bands 
The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.

*Tentative evaluation.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:  10/16/2025  
Closing Date:  10/30/2025