Functional Analyst

Department: Registrarial Systems and Technology
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Temporary full-time from 03/02/2025 to 04/30/2026 

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 

Career Opportunities (sapsf.com) 

General Purpose

Reporting to the Manager, Business Processes and Systems, the Functional Analyst plays a pivotal role in ensuring the effective operation of the systems and processes that underpin the student lifecycle at the University of Guelph. Serving as a critical link between business needs and technological solutions, this role enables the seamless delivery of essential registrarial services by providing functional expertise, optimizing workflows, and supporting systems in key areas such as recruitment, admissions, enrollment, records management, financial services, scheduling, and communication. The incumbent may be required to shift focus between these areas based on departmental priorities and institutional goals.

Duties and Responsibilities

As a member of the team, the Functional Analyst ensures that institutional systems align with the University's operational objectives and regulatory requirements. The role drives continuous improvement by leveraging data insights, fostering cross-departmental collaboration, and championing innovation. Key responsibilities include developing and delivering comprehensive training and documentation to empower staff, as well as mapping and documenting workflows to identify and implement process efficiencies. By supporting business users and facilitating change initiatives, the incumbent enhances both operational performance and user experience.

The Functional Analyst is responsible for maintaining a comprehensive understanding of the department’s applications and systems to provide functional and technical support to users. This includes assisting with troubleshooting issues, facilitating the navigation of change, and ensuring smooth adoption of system updates. The role encompasses business analysis and support by triaging operational issues, managing system testing and revisions, and training project stakeholders to test system functionality following software upgrades or enhancements.

A key focus of the role is process optimization, achieved by mapping and documenting workflows, collaborating with stakeholders, and implementing efficiencies to improve operational workflows. The Functional Analyst also ensures data accuracy and integrity while supporting data-related projects, reporting, and analytics initiatives. Additionally, the role includes the development and delivery of comprehensive training programs and documentation to enhance staff capabilities in utilizing registrarial systems effectively. By addressing technical needs alongside functional and operational priorities, the Functional Analyst plays a vital role in supporting both immediate and strategic objectives within the Office of Registrarial Services.

The Functional Analyst contributes to the continuous improvement of the Office of Registrarial Services by ensuring efficient processes, robust system functionality, and reliable operational outcomes. The role supports enhanced staff competencies, streamlined processes, and optimized system usage to align with the University’s commitment to excellence in service delivery. Through a proactive approach to problem-solving and innovation, the incumbent drives improvements that save time and resources while strengthening institutional capacity for strategic growth.

Under the direction of the Manager, Business Processes and Systems, the Functional Analyst embodies a commitment to operational excellence and adaptability, ensuring that the Office of Registrarial Services remains responsive to evolving priorities and challenges within the higher education landscape.

Requirements

• Undergraduate degree
• 3-6 years of relevant experience
• Experience in project management, business analysis and/or change management is considered an asset
• Proficiency in enterprise software systems. Experience using Colleague is preferred.
• Advanced knowledge of reporting tools (e.g., Informer).
• Solid understanding of the relationship between systems and data.
• Expertise in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong analytical ability and advanced interpersonal and communication skills.
• Direct experience with registrarial processes and academic systems.
• Experience learning new systems and data structures quickly and independently.
• Experience in systems training, process evaluation, and operational support.
• Involvement in large-scale systems implementations or upgrades.

Employee Type: Temporary 
Position Number: 10920791 
Classification: P&M FT- Band 04    
Professional/Managerial Salary Bands 

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:  02/24/2025  
Closing Date:  03/03/2025